Implementation & Training Specialist

At SmartBarrel, we're revolutionizing the construction industry with innovative technology designed specifically for job sites. Born from the need for efficient time tracking in construction, our mission is to bring workers and companies together through collaborative and transparent solutions. We pride ourselves on being approachable, knowledgeable, and passionate about making a tangible difference in day-to-day operations.

We are professional, agile, and focused on delivering high-quality products. Our work environment includes a modern office setting, food provided, work-from-home days, and growth opportunities.

You're the person who takes a new customer from "we just signed" to "our team is running SmartBarrel like they invented it." You map how a contractor actually works today, then configure and train around that reality instead of forcing a generic playbook. Sales and marketing hand you the relationship - you're the one who makes it stick.

This isn't a support role and it isn't a sales role. It's a hands-on rollout role: you build the plan, run the training, and don't stop until the client is 100% ramped on the timeline you set. If you'd rather fix a client's workflow than write a ticket about it, and you actually understand what "union job site" means for time tracking, this is your job.

• Own new customer implementation: map the customer's existing process, then configure and roll out SmartBarrel to match it — their workflow, not a generic template.
• Build the segment-based rollout plan: structure implementation timelines by customer segment so every client has a clear path and a clear finish line.
• Ramp clients to 100%, on your timeline: no long tails — if the plan says 30 days, the client is live and self-sufficient in 30 days.
• Run live and recorded training: conduct online training sessions and grow a library of self-serve training videos customers can use without you.
• Turn customers into SmartBarrel experts: roll-out planning, relationship management, and support until they don't need you anymore.
• Support Account Management on expansion training: partner with AMs when existing clients grow, add projects, or need new training.
• Build client-specific SOPs: document how each client uses SmartBarrel so their team has a clean internal reference, not a game of telephone.
• Cut implementation time: build frameworks, self-serve tools, and recordings that shrink the gap between kickoff and go-live for every future client.

• 2+ years in customer success, implementation, or onboarding, ideally in construction or contech
• Real experience with construction time tracking, especially in union environments — you know why rounding rules and certified payroll actually matter to a foreman
• Comfortable running a training session solo, virtual or in person, from agenda to Q&A
• Direct, clear communicator — you can translate a setup step into instructions a field crew will actually follow
• Self-directed: you run your book of implementations independently and know when to loop the team in
• Strong problem-solver — you dig into a client's actual workflow before proposing a fix
• Nice to have: bilingual English/Spanish; HubSpot experience; SaaS or technology company background

• Competitive salary
• 401(k)
• Health, dental & vision insurance
• Flexible schedule
• Paid time off
• Professional development assistance
• Stock option eligibility (depending on role and experience)
• Opportunity to work with cutting-edge technologies in a dynamic and innovative environment
• Clear growth pathways and mentorship opportunities