Account Manager

At SmartBarrel, we're revolutionizing the construction industry with innovative technology designed specifically for job sites. Born from the need for efficient time tracking in construction, our mission is to bring workers and companies together through collaborative and transparent solutions. We pride ourselves on being approachable, knowledgeable, and passionate about making a tangible difference in day-to-day operations.

We are professional, agile, and focused on delivering high-quality products. Our work environment includes a modern office setting, food provided, work-from-home days, and growth opportunities.

Once a customer goes live, you're the one who keeps them winning with SmartBarrel — and keeps SmartBarrel growing inside their business. You own a book of accounts through adoption, optimization, and expansion, reading usage data and support trends to know an account's health before the customer ever has to tell you.

This isn't a reactive role — you don't wait for a customer to reach out before you show up. You create the moments that matter yourself: the QBR, the expansion ask, the save plan. If you'd rather spot a problem in a usage report than wait for a complaint, and you like being the person a customer trusts with their whole operation, this is your job.

• Own your book post-implementation: take the handoff clean — know every account's use case, stakeholders, and goals inside a day, not a week.
• Run the health check, not just the check-in: track active employees, device usage, support volume, and admin engagement so you catch risk before the customer says a word.
• Drive adoption, don't wait for it: proactively push the features, reports, and workflows a customer isn't using yet but should be.
• Spot expansion before the customer asks: new projects, more devices, Procore, payroll, per diem — you see it coming and open the conversation first.
• Own the QBR: put it on the calendar yourself — usage review, value delivered, what's next — instead of waiting for the customer to ask.
• Document every account in HubSpot: calls, risks, and next steps logged clearly enough that anyone on the team could pick up your account cold.
• Call out risk early and own the save: declining usage, idle devices, unresolved tickets — you flag it and build the plan before it becomes a churn conversation.

• 2+ years in account management, customer success, or a client-facing relationship role, ideally B2B SaaS or construction/contech
• Proactive by default — you don't need a trigger event to reach out or check in
• Can read usage and support data and turn it into a plan, not just a summary
• Confident having a hard conversation with a customer who's gone quiet
• Organized enough to run 20+ open accounts without dropping a thread
• Direct, clear writer — your HubSpot notes are the record everyone else relies on
• Nice to have: bilingual English/Spanish; experience with Procore or payroll integrations; construction industry background

• Competitive salary
• 401(k)
• Health, dental & vision insurance
• Flexible schedule
• Paid time off
• Professional development assistance
• Stock option eligibility (depending on role and experience)
• Opportunity to work with cutting-edge technologies in a dynamic and innovative environment
• Clear growth pathways and mentorship opportunities